Shipping and terms of payment (B2C)
Delivery is made within Germany and to the following countries:
Belgium, Netherlands, Luxembourg, France, Austria, Switzerland, Italy, Poland
We ship our items with our shipping partners UPS and Rhenus Freight Logistics GmbH & Co. KG.
The shipping costs refer exclusively to end consumer orders and are per order:
| Country | Standard Shipping | Shipment of rugs | Delivery by freight forwarders |
| Germany | 7,50 EUR | 17,50 EUR | 49,00 EUR |
| Poland | 19,54 EUR | 29,87 EUR | 83,72 EUR |
| BeNeLux | 14,13 EUR | 24,30 EUR | 74,23 EUR |
| France | 14,13 EUR | 24,30 EUR | 74,23 EUR |
| Austria | 14,13 EUR | 24,30 EUR | 74,23 EUR |
| Switzerland | 27,00 EUR | 40,75 EUR | 83,24 EUR |
| Italy | 26,55 EUR | 36,81 EUR | 107,65 EUR |
If the customer wants to export the goods from the EU, we would like to point out, for your understanding, that Hey-Sign does not offer any VAT refund.
Bulky goods are marked as such in the item description and will be delivered by a forwarding agency.
Information about the delivery by a forwarding agency
- Delivery by the forwarding agency always on working days from 9:00 - 17:00 hours Monday to Friday.
- Delivery date is agreed by telephone: You will receive a call from the forwarding agency when it suits you best.
- “Free kerbside” delivery: You will receive a call from the forwarding agency when it suits you best.
- In the event of unsuccessful delivery, a storage fee will be charged from the 4th day onwards.
Delivery times
Delivery times may vary depending on the product. As a manufacturer, HEY-SIGN produces most of its products individually for the customer. Therefore, delivery times may vary from product to product. The respective delivery times - which apply from the time of order confirmation - are shown in the product description. HEY-SIGN always takes efforts to execute the order as quickly as possible.
Payment
The following payment option is available to you
- Payment via PayPal
- Payment in advance
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Shipping and terms of payment (B2B)
Delivery is made within Germany and to the following countries:
Belgium, Netherlands, Luxembourg, France, Austria, Switzerland, Italy, Poland
We ship our items with our shipping partners UPS and Rhenus Freight Logistics GmbH & Co. KG.
The shipping costs apply exclusively to dealer orders and amount to the following per order:
| Country | Standard Shipping | Shipment of rugs | Delivery by freight forwarders |
| Germany | 7,50 EUR | 20,00 EUR | 150,00 EUR |
| Poland | 14,00 EUR | 27,00 EUR | 136,00 EUR |
| BeNeLux | 14,00 EUR | 27,00 EUR | 122,00 EUR |
| France | 14,00 EUR | 27,00 EUR | 163,00 EUR |
| Austria | 14,00 EUR | 27,00 EUR | 235,00 EUR |
| Switzerland | 30,00 EUR | 60,00 EUR | 317,00 EUR |
| Italy | 27,00 EUR | 55,00 EUR | 193,00 EUR |
If you export our goods from the EU, please understand that we do not offer VAT refunds.
Bulky goods are marked as such in the item description.
Information about the delivery by a forwarding agency
- Delivery by freight forwarders always takes place on working days from Monday to Friday, 9:00 a.m. to 5:00 p.m.
- The delivery date is agreed by telephone: you will receive a call from the shipping company to arrange a time that suits you best.
- ‘Curbside’ delivery: Transport to the place of use and disposal of the packaging and pallet is the responsibility of the customer.
- If delivery is unsuccessful, a storage fee will be charged for the order from the 4th day onwards.
Delivery times
Please note that our delivery times vary depending on the product. As a manufacturer, we produce each product individually for you. Therefore, delivery times may vary from product to product. This is indicated in the item description. Delivery times are approximate and may vary upwards or downwards. We always endeavour to process your order as quickly as possible.
Payment
Payment terms are agreed individually.